Privacy Policy
At mysite-name, we are committed to protecting your personal information while you use our bathroom renovation services across England. This policy explains how we collect, use, and safeguard your data in compliance with UK GDPR and the Data Protection Act 2018.
1. Information We Collect
We collect information necessary to provide our bathroom renovation services, including your name, contact details, property address, project requirements, and access instructions. For project management, we may also process information about your property layout, preferred materials, and budget parameters.
We collect technical data through our website analytics to improve user experience. This information is anonymised where possible and not linked to your personal identity without explicit consent.
2. How We Use Your Information
Your data enables us to deliver quality bathroom renovation services and includes:
- Processing project enquiries and scheduling site assessments
- Creating detailed project quotations and specifications
- Coordinating tradespeople and material deliveries
- Managing building regulations compliance documentation
- Handling billing and payment processing for services
- Providing project updates and maintenance information
We handle your information responsibly, using it solely for your renovation project requirements.
3. Property Access and Project Information
We maintain records of property access details, project specifications, and technical drawings necessary for service delivery. This information is treated with confidentiality and shared only with assigned tradespeople directly involved in your project.
All project documentation is stored securely and accessed only by authorised personnel. We recommend updating access details after project completion.
4. Project Specifications and Preferences
We document your specific project requirements, including material choices, layout preferences, and special considerations. This helps ensure our work meets your expectations and complies with relevant building standards.
Project data is used solely to deliver your renovation and is updated based on your feedback and evolving requirements during the project.
5. Data Security Measures
We implement industry-standard security protocols to protect your personal information and project details. All customer records are stored on encrypted systems with role-based access controls. Physical documents containing property information are securely stored and shredded when no longer needed.
Our tradespeople follow strict confidentiality agreements regarding customer information and property access.
6. Legal Basis for Processing
By using our renovation services, you consent to us processing your information as outlined in this policy. This includes processing necessary for fulfilling our services, including trades coordination, quality assurance, and project communication.
7. Third-Party Data Sharing
We may share your information with trusted third parties only when necessary to deliver our services, such as building control officers, material suppliers, payment processors, and specialist subcontractors.
All third-party providers are bound by strict data protection agreements compliant with UK GDPR requirements. We never sell your personal information to marketing companies.
8. Your Data Protection Rights
Under UK GDPR, you have the right to:
- Access personal information we hold about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Object to processing of your personal data
- Request transfer of your data to another service provider
To exercise these rights, contact us at: [email protected]. We respond to all valid requests within 30 days.
9. Data Retention Period
We retain your personal data for as long as necessary to fulfil our services and legal obligations. Project records and customer details are typically archived for 7 years to allow for warranty purposes and building regulations compliance, unless you request earlier deletion.
After the retention period expires, we securely delete or anonymise your personal information, though we may retain minimal data for legal compliance purposes.
10. Property Security and Tradesperson Conduct
Our tradespeople follow strict professional protocols when working in your property. All team members undergo thorough background checks and carry identification for your security and peace of mind during the renovation process.
For questions about our privacy practices or to make a complaint, contact us at: [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
11. Policy Updates
We may update this privacy policy periodically to reflect changes in our services or legal requirements. The current version will always be available on our website, and we will notify you of significant changes that affect how we process your data.
Last updated: October 2025